Эта книга – полное руководство по системному анализу клиентского опыта и лояльности. В ней на примере кейсов из реальной практики подробно описывается, как можно применить методику оценки лояльности в любом бизнесе.

Книга будет полезной директорам по маркетингу и развитию, маркетологам и всем, кто интересуется темой клиентоориентированности.

На русском языке публикуется впервые.

The VI3 product suite includes several products that make up the full feature set of enterprise virtualization. The products in the VI3 suite include:* VMware ESX Server* VMware Virtual SMP* VMware VirtualCenter* Virtual Infrastructure Client* VMware VMotion* VMware Distributed Resource Scheduler (DRS)* VMware High Availability (HA)* VMware Consolidated Backup (VCB)

Rather than wait to introduce the individual products in their own chapters, I'll introduce each product so I can refer to the products and explain how they affect each piece of the design, installation, and configuration of your virtual infrastructure. Once you understand the basic functions and features of each product in the suite, you'll have a better grasp of how that product fits into the big picture of virtualization, and you'll more clearly understand how each of the products fits into the design.